Report a Complaint Against a County Regulated Business

The Regulatory Compliance Section of Code Enforcement is responsible for the administration, registration, and oversight of regulated business activities in accordance with Hillsborough County Code of Ordinances and Laws. Compliance investigators work with law enforcement and citizen groups to promote the health, safety, and general welfare of Hillsborough County residents through these ordinances. Many ordinances are effective and enforced throughout Hillsborough County (including the cities of Tampa, Temple Terrace, and Plant City).

Regulated business activities

Countywide:

• Pain Management Clinics
• Gas Pumping Assistance for Persons with Disabilities
• Locksmith Services
• Vehicles for Hire
• Trespass Vehicle Towing
• Human Trafficking Awareness Signage

Read More on Regulated Business Activities

Things to consider

• Please note: Effective July 1, 2021, Florida Statutes, as amended by Senate Bill 60, require a name and address to be provided in order to report potential violations of codes and ordinances for investigation.

What you will need

For best results, be as specific as possible regarding your experience and offer evidence to support your claim. Gather all of the information on the company you can, including:

• Company details, including business name and address
• Company representative names
• Method(s) of contact
• Dates and times of contact
• The nature of the complaint
• Amount of money involved (if applicable)
• Products and/or services involved
• Supporting documents

How to submit the complaint

You can submit a request online, via email, or over the phone.

• Submit an online request
• Select the category of violation you are reporting
• Email Contact Regulatory Compliance at regcomp@hcfl.gov
• Call (813) 272-7400 ext. 36004

Note: Consumer complaints against business activities NOT listed above should be directed to Consumer Protection for assistance.

What's next

• We will contact you as quickly as possible, normally within 3 business days.
• Your complaint will be evaluated and either assigned to a Regulatory Compliance Investigator or referred to another agency, if that is more appropriate.
• After we initiate your complaint, you can expect to receive additional information within 15 business days, based upon the response of the subject of the report.

Get help

Department: - Regulatory Compliance
Email: regcomp@hcfl.gov
Phone: (813) 272-7400 ext. 36004